At TailTopia, fussy felines get the respect they deserve with a separate luxury cat boarding wing, free of stress and disturbances. Feline guests can enjoy standard or window penthouse condos that are truly the cat’s meow! Our guests enjoy daily exercise on their own in the cat play atriums located in our cat suite area. Large windows allow for cats to leisurely look outside and engage in the great pastime of bird watching. All condos also offer a view of fresh water fish for your cat's entertainment. Our luxurious condos can accommodate up to two cats from the same family. Condos can be combined to allow a larger space for multiple cat families. Cat boarding services include:
- Turn down service with a bedtime treat
- Concierge service
- Meal service twice daily
- Relaxing calm music
- Top-of-the-line condos by Mason Company
- Glass privacy doors & sound resistant environment for the ultimate comfort and relaxation
- Luxury cat bedding
- Cool, crisp water fountains which provide guest with continuous refreshing water
- Two levels of play
- Climbing and cozy napping areas
- Private, hidden litter box area
- 24/7 Monitored Security
- Individual playtime with their favorite toys
- No co-mingling between households
- Plenty of love and interaction
What happens if my pet gets injured or sick at your facility?
In the case of an illness or injury, we will make every attempt to contact you or your emergency contact. In the event that no contact can be made, Tail Topia will assume the role and seek veterinary attention. We reserve the right to choose the veterinary clinic of our choice, we will always try your veterinarian first. In this case, all veterinary costs incurred will be the responsibility of the owner and a nominal veterinary transport fee will also be applied.
What are the vaccine requirements for my cat?
Veterinarian certificate indicating the current vaccination proof of:
- Distemper (FVRCP)
- Negative FeLV/FIV (Feline Leukemia/AIDS) Combo Test**
- Recommended Monthly flea and tick preventative medication
**Please note that the Negative FeLV/FIV is required if you'd like your cat to play outside of the condos.
Is there someone on staff 24/7?
No, we currently do not have staff during the hours of 9:00 pm to 6:00 am, however the facility in monitored with camera systems to allow staff to see you pet during those hours. We also have a staff member on call for emergencies. The owner and manager both live close by and can be at the facility within minutes. We hope to add overnight staff in the future.
Do I need to make a reservation?
Yes, we generally fill up holiday weekends, school vacations and during the summer months. Therefore, we recommend making reservations for your pet as early as possible. It is a good idea to book a space in the kennel at the same time you book a space for you to stay with your family. Once we are full, we begin a waiting list for any possible future cancellations. We try our best to accommodate all the pets we can safely board. Reservations can be made online through our website.
What if my cat is on medication?
We can give vitamins, pills, topical and insulin medications as specified. Please make sure all medication is clearly labeled and dosage instructions are included. There is no additional fee for medicine directly added to their food. All injectable or topical medications will be an additional .50 cents per administration.
What belongings should I bring for my cat?
We typically recommend bringing your cat's food from home, as cat's do better staying on their regular diet from home and have less trouble with upset stomachs from switching foods. If you do decide to bring your own food, we recommend bringing it in a resealable container. We also have a refrigerator and microwave to prepare special diets. We provide cots for all of our overnight guests. However, if you want them to have something soft and snuggly from home, you can bring in a bed or blanket. Toys are permitted, but we ask that you limit them to three of their favorite toys. Your cat's toys will stay with them in their kennel's and we will do our best to return all toys. We are not responsible if a toy is lost or destroyed. You can also feel free to bring treats, but please, no rawhide treats.
Can I call to check on my pet?
Absolutely! Please call during our business hours of 7am to 6pm, Monday through Saturday, and 12pm -6pm on Sundays to get an update on your pet. You may also write us an email to check-in, but realize that email is not the fastest way to get information, as we generally only check in once a day. We will also send you pictures of your pet while you are away if you choose. We are also working on getting a video system to allow you to sign in and view your pet while you are away.
What are your pick-up/drop-off hours?
We’re open seven days a week from 7am to 6 pm, Monday through Saturday, and 12pm to 6pm on Sundays. You can pick up or drop off your pets anytime during these hours. We also offer extended accommodations from 6am to 9pm for an additional fee. All boarding cats must be picked up by 3pm or an additional night will be added. We are closed to customers on New Year’s Day, Easter, Memorial Day, Fourth of July, Labor Day, Columbus Day, Thanksgiving and Christmas. We also close at noon the day before Thanksgiving, Christmas Eve and New Year’s Eve.
What is your cancellation policy?
During the summer or holidays, you can cancel up to a week prior to the stay with no charge. If you cancel within the week of your pet's stay, we will charge you half of the cost of the stay unless we are able to fill the vacancy. We require a credit card to hold your reservation. All other times of the year, there is a 24 hour cancellation notice. All cancellations within 24 hours will be charged for one night of board.