Questions

FAQ

General Questions:
What happens if my pet gets injured or sick at your facility?

In the case of an illness or injury, we will make every attempt to contact you or your emergency contact. In the event that no contact can be made, Tail Topia will assume the role and seek veterinary attention. We reserve the right to choose the veterinary clinic of our choice, we will always try your veterinarian first. In this case, all veterinary costs incurred will be the responsibility of the owner and a nominal veterinary transport fee will also be applied.

Is there someone on staff 24/7?

No, we currently do not have staff during the hours of 9:00 pm to 6:00 am, however the facility in monitored with camera systems to allow staff to see you pet during those hours. We also have a staff member on call for emergencies. The owner and manager both live close by and can be at the facility within minutes. We hope to add overnight staff in the future.

Do I need to make a reservation?

Yes, we generally fill up holiday weekends, school vacations and during the summer months. Therefore, we recommend making reservations for your pet as early as possible. It is a good idea to book a space in the kennel at the same time you book a space for you to stay with your family. Once we are full, we begin a waiting list for any possible future cancellations. We try our best to accommodate all the pets we can safely board. Reservations can be made online through our website.

Can I call to check on my pet?

Absolutely! Please call during our business hours of 7am to 6pm, Monday through Saturday, and 12pm -6pm on Sundays to get an update on your pet. You may also write us an email to check-in, but realize that email is not the fastest way to get information, as we generally only check in once a day. We will also send you pictures of your pet while you are away if you choose. We are also working on getting a video system to allow you to sign in and view your pet while you are away.

What are your pick-up/drop-off hours?

We are open Monday through Friday from 7 am to 6 pm, Saturdays from 9:00-5:0,0 and Sundays from 1:00-5:00. We are closed for lunch daily between 11:30 and 12:30. You can pick up or drop off your pets anytime during our open hours.  We are closed to customers on New Year’s Day, Fourth of July, Thanksgiving, and Christmas. We also close at noon the day before Thanksgiving, Christmas Ev,e and New Year’s Eve. For Memorial Day & Labor Day, we are only open between 1 and 5 pm.

What is your cancellation policy?

During the summer or holidays, you can cancel up to a week prior to the stay with no charge. If you cancel within the week of your pet’s stay, we will charge you half of the cost of the stay unless we are able to fill the vacancy. We require a credit card to hold your reservation. All other times of the year, there is a 48-hour cancellation notice. All cancellations within 24 hours will be charged for one night of board.

What if my pet is on medication?

We can give vitamins, pills, topical and insulin medications as specified. Please make sure all medication is clearly labeled and dosage instructions are included. There is no additional fee for medicine.

Boarding:
What are the requirements for my dog and/or cat?

DOGS

Veterinarian certificate indicating the current vaccination proof of:

  • Rabies
  • Distemper (DHPP), puppies must have completed the series and be at least 12 weeks in age
  • Bordetella Vaccine (Kennel Cough) yearly but recommended every 6 months
  • Highly Recommended Canine influenza
  • Recommended Leptospirosis
  • Recommended Monthly flea and tick preventative medication.

Titers are accepted with proper documentation

CATS

Veterinarian certificate indicating the current vaccination proof of:

  • Rabies
  • Distemper (FVRCP)
  • Recommended Monthly flea and tick preventative medication
My dog is not fixed. Can they still come to your facility?

Tail Topia does not require your pet be spayed or neutered prior to boarding. However, they are required to be fixed for daycare after six months. Exceptions are made for dogs who start younger than six months.

Dogs in heat or who excessively mark may be charged an additional fee.

I have more than one pet. Can they stay in the same room together?

Yes, if you want them to! As long as they get along. We do reserve the right to separate family members if they for any reason are not getting along. Full price for the new enclosure will apply.

What should I bring for my pet?

We require bringing your dog’s food from home, as dogs do better staying on their regular diet from home and have less trouble with upset stomachs from switching foods. All food must be individually bagged per meal. We also have a refrigerator and microwave to prepare special diets. We provide cots for all of our overnight guests. However, if you want them to have something soft and snuggly from home, you can bring in a bed or blanket. Toys are permitted, but we ask that you limit them to three of their favorite toys. Your dog’s toys will stay with them in their suite and we will do our best to return all toys. We are not responsible if a toy or bedding that is lost or destroyed. You can also feel free to bring treats, but please, no rawhide treats.

For feline guests, we typically recommend bringing your cat’s food from home, as cat’s do better staying on their regular diet from home and have less trouble with upset stomachs from switching foods. If you do decide to bring your own food, we recommend bringing it in a resealable container. We also have a refrigerator and microwave to prepare special diets. We provide soft bedding for all of our overnight guests. However, you can bring in a bed or blanket from home. Toys are permitted, but we ask that you limit them to three of their favorite toys. Your cat’s toys will stay with them in their condos and we will do our best to return all toys. We are not responsible if a toy is lost or destroyed. You can also feel free to bring treats.

 

Doggie Daycare:
What is Doggie Daycare?

Doggy Daycare is an environment where dogs are dropped off for the day to play with other dogs in a fun, safe, well-supervised and clean environment. Doggy Daycare has many benefits including:

  • Provides regular exercise to maintain a healthy weight
  • Relieves boredom, separation anxiety, and destructive behavior at home
  • Improves socialization with dogs and people
  • Enhances quality of life
What is a trial day?

All dogs must be evaluated before being allowed into daycare. All trial days must me made in person or over the phone. We only allow 2 trial-day dogs a day. All dogs must arrive before 8:00 am for their trail day and vaccines and negative fecal must be up to date.

My dog does not get along with other dogs, can they still attend daycare?

Unfortunately, NO. Daycare is designed for the social dog. Dogs must play well with each other and have no aggression issues. Our trial day is to evaluate your dog and see if they are a good fit.

Can I purchase a membership at any time?

Memberships are limited and based on availability to ensure a proper staff-to-dog ratio. Memberships are sold on a first-come/first-serve basis.

What if I start my membership mid-month?

The cost of the membership would be pro-rated for the unlimited membership based on the remaining days in the month. The limited membership cost would be based on the number of scheduled days planned for the month. All membership fees are collected on the 1st of the month.

What if I don’t want my dog boarded in a crate in daycare? Will I still receive priority boarding access?

Due to the limited number of standard and deluxe suites available, priority can only be given for overnight daycare stays. Boarding in standard or deluxe suites will be offered at the full boarding price and on a first come/first serve basis.

Can I still purchase add-ons if my dog is boarding in daycare overnight?

Yes! Add-ons can still be purchased for the usual price.

Can a membership be shared?

Yes! Any dogs in the same family may share plans. When sharing an Unlimited plan, dogs MUST come to daycare on different days. For example, Henry and Rosco are in the same family and Henry attends daycare on Monday, Wednesday, and Friday while Rosco attends Tuesday and Thursday. Their family may purchase one unlimited plan to be shared for both dogs. You may also share a limited membership plan between dogs.

Can I still purchase add-ons if my dog is boarding in daycare overnight?

Yes! Add-ons can still be purchased for the usual price.

If I share a plan amongst multiple family dogs and one is unable to come to daycare on their schedule day, can the other attend on those days?

Yes! Since you can share plans amongst family dogs, you may switch days between the dogs as needed.

What does weekend daycare consist of?

Unlimited daycare memberships include the option for weekend daycare. Dogs will be allowed to free roam daycare during daytime operating hours. There will be a rotating staff member monitoring; however, it will not be a traditional daycare day with activities.

What are extra daycare days for limited members?

Limited daycare plans are available in one, two, or three day a week plan. If you need an additional day here and there, by having a membership plan you and your pet are given priority to reserve those days over non-members. Extra daycare days are charged at membership pricing of $35 per day.

Does priority access for overnight stays in daycare area mean even if you are full for boarding I will get a spot?

Yes! Overnight stays in daycare for daycare membership dogs are always guaranteed and are charged at $18 per day.

What does overnight stay in daycare area consist of?

The dog will be free to roam in the indoor/outdoor daycare area from 6am-9pm daily. The only exception is during the lunch hour from 11:30am-12:30pm. They will be crated in an appropriately sized crate with water (and food if applicable) available from 9pm-6am and over the lunch hour.

How is the overnight stay charged?
  • Unlimited members pay a flat rate of $18 per day for overnight stays in daycare. Limited members will need to purchase additional daycare days if boarding over non-typical daycare days (ex. if you have purchased a daycare membership for your dog to attend daycare on Tuesdays and Thursdays, but your pet is boarding from Tuesday to Friday, you will need to purchase the additional daycare days of Wednesday and Friday plus the additional $18 overnight charge).

 

  • Weekend overnight stays will not require the purchase of additional daycare days since it is not a typical daycare day. Weekend overnight stays will not deduct days from your plan – you will be charged a flat rate of $18 per day.
Are non-members able to board their dogs for overnight stays in the daycare area?

Availability will vary. Please call for more information.

Will I lose priority if I take a break between my daycare memberships?

Yes. You will lose priority over the time-period that your membership lapses. If you know you are not going to use your membership for a month’s time, you may suspend your membership for a one-month time-period for a $35 holding fee.

What new activities will be included in the cost of the membership price?

Some of the new activities will include ice cream socials, foam fun Fridays, positive reinforcement training-based skill sets, group hikes, sensory garden exploration, scent activities, splash pads, water play, etc.

Will I get a notification if an activity is planned for a specific day in case I want my pet to be able to participate?

Special activity days will be posted on Facebook. All others will be spread throughout the week to allow maximum participation.

What does priority access for spa services mean?

We will get your dog scheduled for grooming services within the week.